General Information
1.1. This website is operated by Palmade, a business registered in the United Arab Emirates. Throughout the site, the terms "we," "us," and "our" refer to Palmade. 1.2. By visiting our website or purchasing our products, you engage in our "Service" and agree to be bound by these Terms and Conditions. 1.3. We reserve the right to update, change, or replace any part of these terms by posting updates on this page. Your continued use of the site constitutes acceptance of those changes. 1.4. These terms are governed by the laws of the United Arab Emirates.
Eligibility
2.1. You must be at least 18 years old or have parental or guardian consent to use our website. 2.2. By agreeing to these terms, you confirm that all information you provide is accurate and up-to-date.
Products and Services
3.1. Our products are described as accurately as possible on our website. However, we cannot guarantee that product descriptions, images, or other content are entirely error-free. 3.2. We reserve the right to modify or discontinue any product at any time without prior notice.
Orders and Payment
4.1. All orders are subject to acceptance and availability. 4.2. We reserve the right to refuse or cancel any order for reasons such as incorrect pricing or suspected fraudulent activity. 4.3. Payments must be made through the methods specified on our website. Prices are displayed in UAE Dirham (AED) where applicable.
Shipping and Delivery
5.1. Shipping times are estimates and may vary depending on your location. Delivery within the UAE and internationally may have different timeframes. 5.2. We are not responsible for delays caused by third-party couriers or customs. 5.3. For more details, please review our Shipping Policy or contact us.
Returns and Refunds
6.1. We accept returns for unused and unopened products within 30 days of delivery, subject to our Return Policy. 6.2. Refunds will be processed once the returned item is received and inspected. 6.3. For more details, please review our Return Policy or contact us.
Contact Information
If you have any questions about these Terms and Conditions, please contact us via the contact page on this website.
Privacy and Data
7.1. We do not track, monitor, or collect your browsing activity, location data, or behavioral information. 7.2. We collect only the information necessary to process your orders (such as name, delivery address, and payment details). 7.3. We do not sell, share, or transfer your information to third parties for marketing or analytics purposes. 7.4. Any data we hold is used solely for order fulfilment and customer service.